Address
Unit F3, Kingsway Business Park Oldfield Road Hampton TW12 2HD

Last updated: November 16, 2024

Who We Are

Arca Eco Store is an e-commerce platform dedicated to [your store’s purpose]. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

What Information We Collect

When You Browse Our Website

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses

When You Make a Purchase

  • Name and contact information
  • Billing and shipping addresses
  • Payment information (processed securely through our payment processors)
  • Purchase history
  • Email address

When You Leave Comments

If you leave comments on our site, we collect:

  • Name and email address
  • Comment content
  • IP address
  • Browser user agent string

Comments and their metadata are retained indefinitely to facilitate comment moderation and approval.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.

Cookies

We use cookies to enhance your browsing experience. When you visit our site, we’ll:

  • Set necessary cookies for site functionality
  • Set preference cookies to remember your settings
  • Set analytics cookies to understand how you use our site
  • Set shopping cart cookies to maintain your shopping session

You can adjust your browser settings to refuse cookies, though this may affect site functionality.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content behaves exactly as if you visited the other website.

These websites may:

  • Collect data about you
  • Use cookies
  • Monitor your interaction with the embedded content
  • Track your interaction if you have an account and are logged in

Who We Share Your Data With

We share your data with:

  • Payment processors to complete transactions
  • Shipping partners to deliver your orders
  • Analytics providers to improve our service
  • Email service providers for communications
  • Legal authorities when required by law

We never sell your personal information to third parties.

How Long We Retain Your Data

We retain your data for:

  • Order information: 7 years (for tax and accounting purposes)
  • Account information: Until you request deletion
  • Comments: Indefinitely unless requested for removal
  • Analytics data: 26 months
  • Shopping cart data: 30 days

Your Rights Over Your Data

You have the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent

To exercise these rights, contact us at [contact information].

Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption for all data transfers
  • Secure payment processing
  • Regular security updates
  • Limited staff access to personal data
  • Secure data storage

Contact Information

For any privacy-related questions or concerns, please contact us at:

  • Email: info@arcaeco.store
  • Address: Unit F3, Kingsway Business Park Oldfield Road Hampton TW12 2HD

Updates to This Policy

We may update this privacy policy periodically. The latest version will always be posted on this page with the effective date.