Address
Unit F3, Kingsway Business Park Oldfield Road Hampton TW12 2HD

Last updated: November 16, 2024

Return & Refund Policy

At Arca Eco Store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we’ve made our return and refund process as simple as possible.

Return Window

  • You have 30 days from the date of delivery to initiate a return
  • Items must be unused and in their original packaging
  • All tags and labels must be attached
  • Proof of purchase is required

Eligible Items

Returnable Items

  • Unworn and unwashed items
  • Products in original packaging
  • Items with tags attached
  • Defective or damaged products

Non-Returnable Items

  • Used or worn products
  • Items without original packaging
  • Intimate or hygiene products
  • Customized or personalized items
  • Downloadable digital products
  • Sale items (unless defective)

Return Process

  1. Initiate Return
    • Log into your account or contact our customer service
    • Fill out the return form
    • Receive your Return Authorization Number (RMA)
  2. Package Your Return
    • Pack items securely in original packaging
    • Include all accessories and documentation
    • Attach return shipping label (if provided)
    • Include RMA number on package
  3. Ship Your Return
    • Use a tracked shipping method
    • Keep proof of postage
    • Ship to: [Your Return Address]

Refund Process

  1. Inspection
    • Returns are inspected within 2 business days of receipt
    • You will be notified of any issues
  2. Refund Processing
    • Approved refunds are processed within 3-5 business days
    • Original payment method will be refunded
    • Shipping costs are non-refundable unless item was defective

Refund Types

Full Refund

  • Unused items returned within 30 days
  • Defective items
  • Incorrectly shipped items
  • Items significantly different from description

Partial Refund

  • Items with missing parts
  • Items showing signs of use
  • Items returned without original packaging
  • Special circumstances as determined by our team

Exchange Options

  • Direct exchange for same item
  • Store credit for future purchases
  • Different size/color of same item
  • Different item of equal or lesser value (pay difference if higher)

Shipping Costs

  • Customer pays return shipping unless item is defective
  • Original shipping charges are non-refundable
  • Free returns on defective items
  • International returns may have additional costs

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Document the damage with photos
  2. Contact us within 48 hours of receipt
  3. We will provide a prepaid return label
  4. Replacement or refund will be processed promptly

Special Circumstances

Sale Items

  • Final sale items cannot be returned
  • Damaged sale items eligible for exchange only

Seasonal Items

  • Must be returned within 14 days
  • Must be in original condition
  • Special return restrictions may apply

Gift Returns

  • Store credit issued for gift returns
  • Gift receipt required
  • Original purchaser will not be notified
  • Store credit equals item’s purchase price

Contact Information

For any questions about returns or refunds:

  • Email: info@arcaeco.store
  • Address: Unit F3, Kingsway Business Park Oldfield Road Hampton TW12 2HD

Right to Change

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.